Help
For questions, please call 866-528-6192.
FAQ
Question: How does Premium SMS (PSMS) work?
Answer: Premium SMS allows you to charge orders directly to your cell phone bill. There are 3 ways to order using PSMS:
1.) Click 'Buy Now' next to the product you want to order and choose Premium SMS as your payment type
2.) Enter the product ID into the Premium SMS order box on the website
3.) Order by text message –
For Ringtones, Wallpapers, Flixtones, Voice Ringers and SoundEffects Tones text "RTJB ProductCode" (e.g. RTJB55555) to 66555 to purchase via PSMS.
For Real Tones text "RTJB ProductCode" (e.g. RTJB55555) to 66555 to purchase via PSMS.
Before placing any orders, be sure to test your phone. You can do this on the site through the ‘test your phone’ link or by text message:
Test for Wallpaper compatibility; Text “RTJB WALLPAPER” to 66555
Test for Realtone compatibility; Text “RTJB REALTONE” to 66555
Test for Ringtone compatibility; Text “RTJB RINGTONE” to 66555
After you have sent your order via PSMS you will receive a text message for conformation. Reply to the message with ‘Y’ as the body.
Shortly after you send the confirmation message, you will receive a WAP PUSH (or Text Message) on your cellphone. This message will contain instructions on how to download your order.
*Note all phones ordering through PSMS must have full internet capabilities enabled on the phone.
Question: How do I pay for my order?
Answer: Each service provider offers different payment types. At this time T-Mobile, Verizon Wireless, and AT&T users are only allowed to use our PSMS/Direct Bill option for payment. Other carriers may have the option for PayPal or credit card payment. Please contact your service provider for any further questions regarding billing.
Question: Do ringtones expire?
Answer: Orders are good for the life of the cell phone they are originally ordered to.
Question: Do I pay a monthly fee for this service?
Answer: This is not a subscription service. All products are purchased on an order by order basis for a one time download fee. Orders are good for the life of the cell phone they are originally ordered to.